Shipping policy

Shipping Policy (Toyz For All)

Last updated: 01 January 2026

Toyz For All (“we”, “us”, “our”) is the operator of https://toyzforall.co.uk/ (the “Website”). By placing an order through this Website you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

All orders are subject to stock availability. We try to maintain accurate stock counts on our Website, but from time to time there may be a stock discrepancy. If we are unable to fulfil an item you ordered, we will contact you to confirm whether you would like to:

  • wait for restocking (if available), or

  • receive a refund for the unavailable item.

2. Shipping Costs

We offer the following UK delivery options:

  • Economy Shipping: 5–8 business days (Free)

  • Standard Shipping: 3–4 business days (£15)

Shipping charges (if applicable) are shown at checkout before payment is completed.

3. Returns (Shipping-Related Summary)

This section is a summary for shipping purposes. Full details may also appear in our Refund/Return Policy.

3.1 Change of Mind Returns

We accept returns due to change of mind provided that:

  • your return request is received within 30 days from the date you receive your item, and

  • the item is unused, in original packaging, and in resellable condition.

Return shipping costs for change-of-mind returns are paid by the customer.
If the return is approved, refunds are issued to the original payment method (excluding any original shipping fees paid, where applicable).

3.2 Faulty / Damaged / Incorrect Items (Warranty / Issues)

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible and provide order details and photos where relevant.
Where a claim is valid, we will offer a replacement or refund (and return shipping may be covered by us, depending on the issue).

Note: Nothing in this policy affects your statutory rights under UK consumer law.

4. Delivery Terms

4.1 Domestic Transit Time (UK)

All orders are processed and shipped from our UK warehouse.

Handling Time: Orders are processed within 1–3 business days.

Estimated Delivery Times (after dispatch):

  • Economy Shipping: 5–8 business days (Free)

  • Standard Shipping: 3–4 business days (£15)

Delivery times are estimates and may vary due to factors outside our control (e.g., carrier delays, weather, peak seasons).

4.2 International Shipping

At this time, we do not offer international shipping.

4.3 Dispatch Time

Orders are usually dispatched within 1–3 business days after payment is confirmed.
Our warehouse operates Monday to Friday (excluding UK public holidays).

4.4 Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible. We can change the address only before the order has been dispatched.

4.5 Items Out of Stock

If an item is out of stock, we will contact you with available options (wait for restock or refund for the unavailable item).

4.6 Delivery Time Exceeded

If the delivery time has exceeded the estimated timeframe, please contact us so we can assist and, where appropriate, open an investigation with the carrier.

5. Tracking Notifications

Once your order has been dispatched, you will receive a tracking link (where tracking is available) so you can follow your shipment’s progress.

6. Parcels Damaged in Transit

If your parcel arrives damaged:

  • If possible, do not accept the parcel and notify the courier, then contact us.

  • If the parcel was delivered without you being present, contact us as soon as possible with photos of the packaging and items so we can advise next steps.

7. Duties & Taxes (UK)

For UK orders, any applicable taxes are included in the product price shown on the Website (where applicable). Since we do not currently ship internationally, import duties and international taxes do not apply.

8. Cancellations

If you change your mind before your order is dispatched, we may be able to cancel it.
If the order has already been dispatched, please refer to the Returns section above.

9. Insurance (Loss / Damage)

Where a parcel is confirmed lost or damaged in transit after a carrier investigation, we will offer a replacement (if stock is available) or a refund, as appropriate.

10. Customer Service / Contact Us

For all customer service enquiries, please contact:

Toyz For All
Address: Unit 1, Whitefriars Business Centre, High St, Lincoln LN5 7DQ, United Kingdom
Telephone: +44 1513471884
Email: contact@toyzforall.co.uk